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Privacy Notice

INNIO Jenbacher GmbH & Co OG and affiliated entities respect your concerns about privacy.

26 Apr 2021 version

Definitions

  • Personal data: Any information relating to an identified or identifiable individual, directly or indirectly through identifiers such as name, location, or factors specific to the physical, physiological, economic or social identity of an individual.
  • Processing: Any operation or set of operations performed on personal data. Processing includes storing, collecting, retrieving, using, combining, erasing and destroying personal data, and can involve automated or manual operations.
  • Cookies: A cookie is a small text file that interacts with the browser and is stored locally on the user's device when visiting a website. Under “Cookies” definition, we also consider web browser storages, Local and indexed DB (DataBases), Web SQL (Structured Query Language) and other similar technologies. 

References in this Privacy Notice to “we”, “us”, and “our” are references to the INNIO entity responsible for the processing of your personal information, which generally is the INNIO entity that obtains your personal information.

This Privacy Notice applies to the personal information we obtain through websites, mobile applications and social media pages that reference this Privacy Notice (“Online Channels”); offline collection in connection with sales, marketing, partner and supplier engagement (“Offline Channels”); and third-party sources, including ad networks and lead brokers (collectively, the “Channels”). This Privacy Notice does not apply to personal information obtained through our Careers website, or to products and services that post separate privacy policies.

This Privacy Notice describes the types of personal information we obtain through the Channels, how we may use that personal information, with whom we may share it, and how you may exercise your rights regarding our processing of the information. The Privacy Notice also describes the measures we take to safeguard the personal information we obtain and how you can contact us about our privacy practices.

The Online Channels may provide links to other third-party websites and features, or contain third-party cookies, that are not owned or controlled by the company. We are not responsible for the privacy practices of third parties, which are subject to their respective privacy policies.

Click on one of the links below to jump to the listed section:

Personal Information We Obtain

We may obtain personal information through the Channels. The types of personal information we may obtain include:

  • contact information (such as company name, name, phone and fax number, email and postal address) for you or for others (e.g., principals in your business);
  • information used to create your online account (such as username, password and security question and answer);
  • biographical and demographic information (such as date of birth, age, gender, job title/position, marital status and dependent, spousal and other family information);
  • purchase and customer service history;
  • financial information (such as payment information, including name, billing address and payment card details (i.e., card number, expiration date and security code); bank account information; financial statements; income; and credit score);
  • location data (such as data derived from your IP address, country and zip code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate;
  • contact information you provide about friends or other people you would like us to contact;
  • clickstream data and other information about your online activities (such as information about your devices, browsing actions and usage patterns, including but not limited to, the advertising campaigns and other source of information which brought you to our website), including across the Online Channels and third-party websites, that we obtain through the use of cookies, web beacons and similar technologies and
  • other personal information contained in content you submit to us (such as through our contact features).

We want to highlight, that in case you send an Email via EMAIL ADDRESSES mentioned at this website or complete and submit the contact form your user behavior will be evaluated. We track which advertising campaign brought you to our Website. Goal is to optimize future advertising campaigns. The following UTM parameters are used:

  • utm_campaign: This UTM parameter marks the individual campaign for a product. We can identify which campaign has taken you to our website.
  • utm_source: With this UTM parameter the source, for example: Google, or others is indicated.
  • utm_medium: this UTM parameter describes the advertising or marketing medium. For example: CPC, banner, email newsletter.
  • utm_term: to identify paid search keywords.
  • utm_content: set of different values, helping us to determine the aspects of shown ad, such as settings of our campaign, type of device on which ad was displayed, etc.

In addition, in connection with our insurance and financial services products, we may obtain government-issued ID numbers.

We use third-party web analytics services in connection with the Online Channels, including Google Analytics, Adobe Analytics and Marketo, which use cookies and similar technologies to collect data (such as IP addresses) to evaluate use of and interaction with the Online Channels. (You may learn about Google’s advertising features, including Google Analytics’ currently available opt-out mechanisms.)

Please note that providing personal information to us is voluntary on your part. If you choose not to provide us certain information, we may not be able to offer you certain products and services, and you may not be able to access certain features of the Online Channels.

Cookies and Similar Technologies

The company uses Cookies on our Online Channels. We use cookies to personalize content, to provide additional social media features and to analyze our traffic. We share the information collected about the use of our site with our social media, advertising and analytics partners. You can get familiar with the categories of cookies we use and change your cookie settings by visiting Privacy Preferences Center.

We use various services at our website. We are regularly updating the list of services that generate cookies. Please be aware that any of the third-party services used by innio.com can at any time unilaterally adjust the set of cookies/data that is stored in user's browser. Please find below the list of services that generate cookies, categories of these services, providers and descriptions what cookies generated by these services are used for:

 

Category

Service

Provider

Description

Strictly Necessary Cookies Session number INNIO Cookie to save the PHP session number, example «bb13a743a3e5f4231ab 410d47ce4f508» required by the website to identify a user as a single user during the time of his navigation on the website.
Strictly Necessary Cookies Cookies Compliance Tool INNIO Cookies function as a website’s cookies compliance tool, dedicated to managing consent on cookies.
Strictly Necessary Cookies Marketo Form Marketo Cookies created by Marketo service to create forms. These cookies are assigned to the domain name info.innio.com. These cookies are technical cookies which are strictly necessary on all pages displaying a Marketo form, such as the contact page. To learn more, please visit the following pages: https://www.marketo.com/company/legal/, https://documents.marketo.com/legal/privacy/, https://documents.marketo.com/legal/cookies/. The transfer of personal data to the USA may not be based on appropriate safeguards due to the fact that US authorities are allowed under US law to access and use such data transferred from the EU to the US. These transfers are not regulated in such a way that would meet requirements equivalent to those existing under EU law specifically regarding the principle of proportionality as monitoring programs based on US legislation are not limited to what is strictly necessary.
Strictly Necessary Cookies accessiBe accessiBe Cookies created by the accessiBe service. The accessiBe service provides our visitors the ability to make quick adjustments to website user interfaces in order to make the website content accessible, regardless of circumstance and ability. AccessiBe does not collect any identifiable or personal data of its users. AccessiBe cookies help to store settings you made in the accessiBe widget.
Targeting Cookies Marketo Marketo Cookie created by the Marketo service to collect analytical information and to target ads/communications sent by email during emailing campaigns. Tracking data is directly assigned to personal data after the user’s fill out of any public forms on the website, such as the contact form. To learn more, please visit the following pages: https://www.marketo.com/company/legal/, https://documents.marketo.com/legal/privacy/, https://documents.marketo.com/legal/cookies/. The transfer of personal data to the USA may not be based on appropriate safeguards due to the fact that US authorities are allowed under US law to access and use such data transferred from the EU to the US. These transfers are not regulated in such a way that would meet requirements equivalent to those existing under EU law specifically regarding the principle of proportionality as monitoring programs based on US legislation are not limited to what is strictly necessary.
Google Services Cookies Google Ads Google Cookies created by the Google Ads service, from the Google company, for targeted ads. We use this service to make and optimize our digital marketing campaigns on Google Search, Google Network, etc. This service can create various cookies such as IDE, _gcl, 1P_JAR, ANID, APISID, HSID, NID, SAPISID, SID, SSID, etc. from various domain names such as innio.com, google.com, doubleclick.net, etc. These cookies are created by Google's services and are related to different features used by Google Ads service. To learn more, please visit the following pages: https://policies.google.com/technologies/cookies, https://policies.google.com/technologies/types, https://policies.google.com/technologies/partner-sites and https://policies.google.com/privacy. The transfer of personal data to the USA may not be based on appropriate safeguards due to the fact that US authorities are allowed under US law to access and use such data transferred from the EU to the US. These transfers are not regulated in such a way that would meet requirements equivalent to those existing under EU law specifically regarding the principle of proportionality as monitoring programs based on US legislation are not limited to what is strictly necessary.
Google Services Cookies Google Analytics Google Cookies created by Google Analytics to collect analytical information, helping us understand which users visit our website and how visitors use our website, which could result in changes at our website and changes in our advertising campaigns. This service can also help build targeted advertising campaigns (e.g. remarketing ads), by exchanging data between Google Analytics and Google Ads. To learn more, please visit the following pages: https://policies.google.com/technologies/cookies, https://policies.google.com/technologies/types, https://policies.google.com/technologies/partner-sites and https://policies.google.com/privacy. The transfer of personal data to the USA may not be based on appropriate safeguards due to the fact that US authorities are allowed under US law to access and use such data transferred from the EU to the US. These transfers are not regulated in such a way that would meet requirements equivalent to those existing under EU law specifically regarding the principle of proportionality as monitoring programs based on US legislation are not limited to what is strictly necessary.
Google Services Cookies YouTube Google We use YouTube to show our video content to website visitors. YouTube is setting cookies (e.g.: GPS, PREF, VISITOR_INFO1_LIVE, YSC, remote_sid, etc.) for such purposes as functionality, analytics and other purposes. To learn more, please visit the following pages: https://policies.google.com/technologies/cookies, https://policies.google.com/technologies/types, https://policies.google.com/technologies/partner-sites and https://policies.google.com/privacy. The transfer of personal data to the USA may not be based on appropriate safeguards due to the fact that US authorities are allowed under US law to access and use such data transferred from the EU to the US. These transfers are not regulated in such a way that would meet requirements equivalent to those existing under EU law specifically regarding the principle of proportionality as monitoring programs based on US legislation are not limited to what is strictly necessary.
Chatbot Cookies Chatbot (LiveChat, Inc.) Chatbot (LiveChat, Inc.) Cookies created by the ChatBot.com service to store analytical information and information of user discussion and interaction with the chatbot. You can receive more information on Chatbot.com, its policies and the cookies that it uses in the Cookies and Similar Technologies section of this policy, in the Privacy Preference Centre and via the following links: https://www.chatbot.com/, https://www.chatbot.com/legal/privacy-policy/, https://www.chatbot.com/legal/terms-and-conditions/, https://www.chatbot.com/legal/security/, https://www.chatbot.com/legal/gdpr-faq/. Currently chatbot service is only available at INNIO’s English website. Chatbot’s cookies will be loaded to your browser only when you visit INNIO’s English language website.

 

Please note that your data may be transferred to the USA. The transfer of personal data to the USA may not be based on appropriate safeguards due to the fact that US authorities are allowed under US law to access and use such data transferred from the EU to the US. These transfers are not regulated in such a way that would meet requirements equivalent to those existing under EU law specifically regarding the principle of proportionality as monitoring programs based on US legislation are not limited to what is strictly necessary.

Google Remarketing

This website uses the Remarketing functionality of various Google Services. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

The remarketing function analyzes your behavior on our website (e.g. clicking on certain products) in order to classify you in certain advertising target groups and subsequently show suitable advertising messages to you when you visit other online content. Further information about Google Remarketing can be found at https://support.google.com/google-ads/answer/2453998, https://support.google.com/google-ads/answer/2701222, https://support.google.com/analytics/answer/2611268.

Furthermore, the advertising target groups created with Google Remarketing can be linked with Google's cross-device functions. In this way, interest-based, personalized advertising messages that have been adapted to you depending on your previous usage and surfing behavior on one end device (e.g. cell phone) can also be displayed on another of your end devices (e.g. tablet or PC).

If you have a Google account, you can object to personalized advertising at the following link: https://www.google.com/settings/ads/onweb/.

The use of Google Remarketing is based on Art. 6 para. 1 lit. f GDPR. INNIO has a legitimate interest in marketing its products as effectively as possible. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the consent can be revoked at any time.

Further information and the data protection provisions can be found in Google's privacy policy at: https://policies.google.com/technologies/ads.

How We Use Personal Information

We may use the personal information we obtain to:

  • provide and administer our products and services;
  • process and fulfill orders and keep you informed about the status of your order;
  • communicate about and administer our products, services, events, programs and promotions (such as by sending alerts, promotional materials, newsletters and other marketing communications);
  • conduct and facilitate surveys, sweepstakes, contests, focus groups and market research initiatives;
  • perform data analytics (such as market research, trend analysis, financial analysis and customer segmentation);
  • engage in ad retargeting and evaluate the effectiveness of our marketing efforts (including through our participation in ad networks);
  • provide customer support;
  • process, evaluate and respond to requests, inquiries and applications;
  • create, administer and communicate with you about your account (including any purchases and payments);
  • administer and register participants in our courses;
  • provide investor services;
  • conduct marketing and sales activities (including generating leads, pursuing marketing prospects, performing market research, determining and managing the effectiveness of our advertising and marketing campaigns and managing our brand);
  • operate, evaluate and improve our business (such as by administering, enhancing and improving our products and services; developing new products, services and Online Channels; managing our communications and customer relationships; and performing accounting, auditing, billing, reconciliation and collection activities);
  • verify your identity and protect against and prevent fraud and other unlawful activity, unauthorized transactions, claims and other liabilities, and manage risk exposure and quality;
  • conduct investigations and comply with and enforce applicable legal requirements, relevant industry standards, contractual obligations and our policies and terms (such as this Privacy Notice and other Online Channels terms of use); and
  • maintain and enhance the safety and security of our products, services, Online Channels, network services, information resources and employees.

We may combine personal information we obtain through Online Channels with information we obtain through Offline Channels, as well as other information, for the purposes described above. We may anonymize or aggregate personal information and use it for the purposes described above and for other purposes to the extent permitted by applicable law. We also may use personal information for additional purposes that we identify at the time of collection. We will obtain your consent for these additional uses to the extent required by applicable law.

Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes.

The legal basis for our company processing your personal information as described above will typically be one of the following:

  • Your consent;
  • Performance of a contract with you or a relevant party;
  • Our legitimate business interests; or
  • Compliance with our legal obligations.

Personal Information Sharing

We do not sell or otherwise disclose personal information about you except as described here or at the time of collection.

  • We may share personal information within our company for the purposes described in this Privacy Notice.
  • We may share personal information with service providers we have retained to perform services on our behalf (such as marketing activities, payment processing, order fulfillment, customer support and data analytics). These service providers are contractually required to safeguard the information provided to them and are restricted from using or disclosing such information except as necessary to perform services on our behalf or to comply with legal requirements.
  • We may share personal information with our joint marketing partners and other business partners for the purposes described in this Privacy Notice.
  • We may disclose personal information about you (1) if we are required or permitted to do so by applicable law or legal process (such as a court order or subpoena), (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or (6) otherwise with your consent.
  • We reserve the right to transfer to relevant third-parties any information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation) or other business combination. In such case, we will require the relevant third parties to provide comparable levels of protection as INNIO provides with respect to the information we share.

Data Transfers

We may transfer the personal information we collect through the Channels to and store such data in other countries which may have different data protection laws than the country in which the information was provided. If we do so, we will transfer the personal information only for the purposes described in this Privacy Notice. To the extent required by applicable law, when we transfer your personal information to recipients in other countries, we will take measures to protect that information.

Your Choices and Rights

We offer you certain choices in connection with the personal information we obtain about you. You may exercise choice over how information about your interests is used by ad networks to deliver you relevant advertising. The Online Channels are not designed to respond to “do not track” signals received from web browsers.

To the extent provided by the law of your jurisdiction, you may have the right to (1) access certain personal information we maintain about you; (2) request that we update, correct, amend, erase or restrict your personal information; or (3) exercise your right to data portability; (4) request to have your personal data deleted. Where provided by law, you may withdraw consent you previously provided to us or object at any time to the processing of your personal information on legitimate grounds relating to your particular situation, and we will apply your preferences going forward as appropriate. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain. Depending on your location, you may have the right to file a complaint with a government regulator if you are not satisfied with our response.

How We Protect Personal Information

We maintain administrative, technical and physical safeguards, consistent with legal requirements where the personal information was obtained, designed to protect against unlawful or unauthorized destruction, loss, alteration, use or disclosure of, or access to, the personal information provided to us through the Channels.

Retention of Personal Information

To the extent permitted by applicable law, we retain personal information we obtain about you as long as (1) it is needed for the purposes for which we obtained it, in accordance with the provisions of this Privacy Notice or (2) we have another lawful basis, stated in this Privacy Notice or at the point of collection, for retaining that information beyond the period for which it is necessary to serve the original purpose for obtaining the personal information.

Additional Information

Notice to California Residents

Subject to certain limits under California law, California residents may ask us to provide them with (1) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (2) the identity of those third parties.

Children’s Personal Information

The Online Channels are designed for a general audience and are not directed to children under the age of 13. We do not knowingly collect or solicit personal information from children under the age of 13 through the Online Channels. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records.

Information about Chatbot Application

Our website visitors can use chatbot service at our website. Chatbot service is dedicated to improve overall user experience with the website (e.g. help with navigation across the content, possibility to fill-out a contact form if customer is interested to get in touch with INNIO representative, and more). Chatbot service is provided by Chatbot.com (LiveChat, Inc.). If you want to use chatbot service at our website, you need to accept chatbot cookie category. You can receive more information on chatbot.com, its policies and the cookies that it uses in the Cookies and Similar Technologies section of this policy, in the Privacy Preference Centre and via following links: https://www.chatbot.com/, https://www.chatbot.com/legal/privacy-policy/, https://www.chatbot.com/legal/terms-and-conditions/, https://www.chatbot.com/legal/security/, https://www.chatbot.com/legal/gdpr-faq/. Currently chatbot service is only available at INNIO’s English website.

Information about accessiBe Application

AccessiBe is a solution allowing our visitors to make quick adjustments to website user interfaces in order to make the website content accessible, regardless of circumstance and ability. Additional information about the accessiBe application can be found via the following links: https://accessibe.com/product, https://accessibe.com/product/security, https://ace.accessibe.com/faqs. 

Country Location

We analyze your IP address to determine the country of your location only, and provide personalization of web content on our website. For this purpose, we use free data provided by MaxMind, Inc. of known IP addresses. After such analysis, your IP information and country information are not stored in INNIO´s databases.

Changes to Our Privacy Notice

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our information practices. We will indicate at the top of this Privacy Notice when it was most recently updated.

How to Contact Us

If you have any questions or comments about this Privacy Notice or if you would like us to update information we have about you or your preferences, please contact us at:

contact.en@innio.com 

Data Privacy Officer

Dr. Karsten Kinast, LL.M

DPO-Innio@kinast.eu

www.kinast.eu

The Chatbot that we use at our website uses cookies categorized as "Chatbot Cookies". If you click on "START CONVERSATION", you will accept usage of cookies from the category "Chatbot Cookies" and start using the Chatbot. If you want to learn about cookies that we use on our website, please visit the Privacy Preferences Center.

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